Digital post offices are arriving in small municipalities: four thousand kiosks throughout Italy. Twenty-four hours a day

Digital post offices are arriving in small municipalities: four thousand kiosks throughout Italy.  Twenty-four hours a day


The first four hundred self-service kiosks have just been installed in as many small Italian municipalities: such as Cicagna, two thousand inhabitants in the Genoese hinterland; o Badolato Marina, in the province of Catanzaro; Nurachi (Oristano) and Pennabilli (Rimini), Nus (Aosta), Cautano (Benevento), Caprarola (Viterbo) and Spilimbergo (Pordenone).

Remote operators

An identity document is sufficient to get in touch via a webcam with an operator who responds remotely. Throughout the week, even on Sundays, and at any time of day or night, it will be possible to request and obtain registry, social security and judicial certificates, pay bills and, soon, also prepare passport procedures.

Four thousand kiosks for almost seven thousand municipalities

The “Polis-Case of digital citizenship services” project, by Poste Italiane, involves the installation of a total of four thousand kiosks throughout the country: they will serve 6,933 Italian municipalities with a population of less than 15,000 inhabitants. The tender was awarded to the Custom Group, an Italian company based in Parma, a national and international leader in retail automation.

The financing of the Pnrr

The investment is financed for 800 million euros by the Pnrr, while the remaining 400 million are paid by Poste Italiane: which – it swears – will not replace any of its employees with the new machines. Poste Italiane confirms: «With regards to services , today it is possible to request social security and judicial certificates at the counter. For personal details and civil status documents such as, for example, birth, marriage, residence and family status certificates, testing has already started in the first post offices and the progressive release plan will bring the number to 750 by April , until all 7,000 offices are covered by July. In the coming months, post offices will also issue electronic identity cards and passports and will offer Revenue Agency services. As they are activated, the services will be available both through the branches and in digital mode thanks to the 4,000 totems, operational 7 days a week, 24 hours a day, which will allow citizens to make requests in self mode”.

The simplification of the digital scenario

For Carlo Stradi, president of the Custom Group, “supporting Poste Italiane and creating a unique project capable of catapulting the entire Italian territory into a new, more digital, simpler and more efficient scenario is recognition of the commitment we invest every day with the aim of create cutting-edge technologies. Polis will also contribute to greater energy efficiency and give impetus to green mobility through the installation of 5 thousand charging stations for electric vehicles and 1,000 photovoltaic systems. For this reason, the kiosks also have an energy efficiency system that remotely turns off the peripherals, reducing consumption.”

Among the post offices that will be equipped with the self-service kiosk there is also that of the Municipality of Castellabate, on the Cilento coast (a village with a historic center which is a UNESCO World Heritage Site), famous for having been the setting for the film Welcome to the South, with Claudio Bisio and Alessandro Siani. Story – in fact – of a post office manager: watching the film, it is difficult to imagine the self-service kiosk, but – as Poste Italiane underlines – “we are in full digital transition”. For the moment, still in the province of Salerno, Sei Casali, Bellizzi, Matinella, Silla, Padula, San Rufo, Torre Orsaia, Controne, Cerrelli have been installed in Giffoni.


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