It is not possible to get a refund for an unused ticket to a museum, concert or circus performance in all cases. You must be refunded the full cost of the ticket if the reason for refusing to attend the event was:
— illness of the visitor;
– death of a family member, close relative.
But only on condition that the ticket was purchased before the onset of the illness, and the death of a close relative occurred after the purchase of the ticket and no earlier than 14 days before the event.
In all other cases, the refund amount will depend on when you return the ticket:
— if there are 10 days or more left before the event, you will be refunded 100% of the cost of the returned ticket;
— from 5 to 9 days — 50%;
— from 3 to 4 days — 30%;
– less than 3 days – the organizer is not obliged to return the money, but can do it voluntarily.
What do you need to get a refund for a ticket?
To get a refund for a ticket, you need to:
— write a free-form refund application and attach the original ticket, as well as supporting documents;
— take the application and documents in person or send by registered mail.
When visiting in person, you will need to present your passport, and when sending by mail, a copy of your passport should be attached to the application.
If documents confirming the visitor’s illness or death of a relative cannot be immediately provided, they can be delivered (sent) within 14 days after the event, provided that you sent the application and tickets no later than the day of the event.
How quickly will I get my money back for a ticket?
The money for the returned ticket must be returned to you within 20 days: 10 days are given for consideration of the application and another 10 days for the refund itself.
Is it possible to reissue a personalized ticket?
You can reissue a personalized ticket for another person no later than 10 days before the event date. If the ticket was discounted, the new owner should also be entitled to the discount.
This news article has been translated from the original language to English by WorldsNewsNow.com.
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