TPO – Chairman of Hai Phong City People’s Committee has just requested departments and districts to strengthen administrative discipline in receiving and handling administrative procedures and public services; Resolutely handle agencies, units, and civil servants that have harassing, negative behavior or delays in receiving and resolving administrative procedures for people and businesses.
Mr. Nguyen Van Tung – Chairman of Hai Phong City People’s Committee has just issued a document directing departments and districts in the city to implement Directive 27 of the Prime Minister on promoting reform and improvement solutions. effectively handle administrative procedures and provide public services to serve people and businesses.
In order to promptly rectify and overcome shortcomings, limitations and inadequacies, Mr. Nguyen Van Tung requested the heads of departments and districts to direct and continue to promote more drastically in implementing reform tasks. administrative procedures.
Review, propose, and report to the city to strengthen decentralization and authorization along with resource allocation, improve capacity to perform public duties at all levels, strengthen supervision, inspection, and urging in handling procedures , to reduce the level of intermediaries, quickly and promptly stop the situation of prolonging the settlement time through many agencies and units.
Timely grasp and completely handle problems and difficulties, do not let the situation prolong or push responsibilities, costing people and businesses time to carry out administrative procedures.
Strictly implement the announcement, publicity and full transparency of administrative procedures according to regulations. 100% of administrative procedure records of departments, branches, districts, wards, communes and units must be received and resolved on the administrative procedure information system and must be connected and synchronized with the Portal. national public services (except for the management sector of the inspection sector) for people and businesses to monitor and evaluate.
Digitize records and results of handling procedures in accordance with the Government’s regulations in Decree 45, attaching digitization to the performance of duties of officials, civil servants and public employees in the process of receiving and resolving decide on administrative procedures.
Rao Bridge spanning Lach Tray River, Hai Phong City.
The Chairman of Hai Phong City People’s Committee requested districts to direct communes, wards and towns to strengthen administrative discipline in receiving and handling administrative procedures and public services. Strictly implement the leader’s explanation report, apologize to people and businesses and promptly remedy cases of overdue or negative incidents in handling documents and procedures.
Inspect and resolutely handle agencies, units, officials, civil servants and public employees that have harassing and negative behavior, creating additional administrative procedures, documents, and demanding conditions that are contrary to regulations. or many times, causing delays in receiving and resolving administrative procedures. At the same time, strengthen the responsibility of heads of agencies and units to improve service quality.
Periodically publicize the results of assessing the quality of service to people and businesses and the list of officials, civil servants, agencies, and units that cause delays to review, evaluate, and rate the quality and level. complete mission.
Strictly implement coordination between agencies and units in handling administrative procedures to ensure strict, timely and effective, especially groups of administrative procedures and interconnected public services. In particular, departments and agencies urgently review and complete the publication of internal processes clearly defining the deadline and responsibility for resolving each step and stage with interconnected administrative procedures before December 2023.
Effectively carry out the work of receiving and processing feedback and recommendations; The leader regularly holds dialogues with people and businesses. Stop not responding or responding in a general, non-specific, unclear, definitive manner, avoiding or shifting responsibility.
Mr. Nguyen Van Tung also requested agencies, units and localities to focus on completely resolving “bottlenecks” in implementing the Project to develop application of population data, identification and electronic authentication to serve the needs of the population. National digital transformation service for the period 2022-2025, vision to 2030, especially information technology infrastructure, data digitization, online public services and network safety and security.
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