Computer bug at 15, “no lost call” according to the head of the Paris Samu

Bad film on Sunday evening at the Samu de Paris. The computer system showed signs of weakness, a little before 9 p.m., with fears of a repeat of these cyberattacks which have already paralyzed several hospitals. “It was a computer bug quickly resolved,” reassures Frédéric Adnet, head of the Paris Samu who succeeded Pierre Carli in 2023, this Tuesday.

Of the eight urgent medical aid services in Île-de-France, the Samu de Paris based at the Necker hospital (AP-HP), Paris 15th, is the most important. Each year, it treats on average more than 300,000 patients, for all reasons combined, or, on average, more than thirty per hour.

Files created in paper version

The telephone exchange, which allows calls to be regulated and the emergency to be assessed, was able to operate independently of the IT system, he indicates. “The calls were able to continue to be processed, the information was simply processed with pen and paper as before, there was no loss of calls,” assures Frédéric Adnet, specifying that the breakdown was resolved within in the evening by an IT help desk. The files created in paper version were later entered electronically.

This episode also has nothing to do with the gigantic outage on the evening of June 2, 2021, which still haunts people’s minds. It had paralyzed telephone access to emergency services throughout the country, Samu, Paris Fire Brigade, police, etc. Alternative emergency numbers had been set up by department and a crisis unit activated at Place Beauvau .